Business Term & Conditions 

In order to avoid misunderstanding, please be sure to list art number, complete item description, exact quantity, surface finish and marking instructions. Agreement and arrangement made orally or by telephone with our representatives become legally valid only if approved in writing by us.

Payment terms

For new customers are normally 'Advance' or 'L/C Irrevocable at sight. 'However, after our worthy clients have done successful business with us for at least one year, we change the payment term from Advance to CAD or any other as mutually agreed. All quoted prices will be in FOB unless otherwise stated.

Minimum Order Quantity (MOQ) 

Requirements apply in all cases; for general instruments our MOQ is around 30-40 instruments whereas for special items we decide on a case-to-case basis. The company will not entertain orders whose quantities are below the minimum required production quantities.

Delivery Time (for items not in stock)

Is roughly 60-90 days depending upon order size and the nature of instruments. This delivery period is significantly reduced once our customer becomes regular and we start to maintain customer specific inventory at our facility.

Guarantee 

Period of three years is applicable on all Franko instruments against rust, corrosion, pitting or any other manufacturing related defect.

Packaging

If no specifications regarding packaging are made in the order, we shall choose the standard packaging at our discretion.

Acceptance of goods

Complaints regarding quality, quantity can be taken into account only if the claimed loss is more than 5% of the delivered goods. Furthermore, we must be informed of complaints through written notice within 8 days after receipt of the shipment. For the complaints acknowledged by us, replacement shall be delivered free of charge.